Career Summary

I am an APM accredited Project Manager with over 15 years experience in analysing requirements and delivering complex solutions to meet requirements for Business Change, IT and Communications in a wide range of commercial environments.

I bring a broad business understanding gained from a wide variety of roles and from an equally wide spectrum of high quality management training. I have a solid record of results which I have achieved by combining this experience with creativity and innovation to find new ways of solving old problems.

I am looking for contracts that will give me the opportunity to capitalise on these skills and to develop them further in fresh situations. I want to do this in a working environment where projects can be delivered through the application of leadership, teamwork, and a rigorous and professional approach.

Key Competencies: I speak fluent French, I'm learning Dutch and am skilled at :

Industrial Sectors:

CONTRACT HISTORY TO 2003

Current Contract: Customer Project Manager, XXXXXXX Service, March 2002 to date

Classic Customer Project Management Role, working with XXXXXXXXXXXXXXXXXXX to implement the XXXXXXX Service (Integrated digital radio and messaging service) as part of a nationwide XXXXXXX sponsored programme.

Programme Manager, Infonet / AT&T Unisource, Sept 2000 to Sept 2001

I implemented a pioneering GPRS (2.5G) Service Development (Mobile Internet Roaming Network); the first joint Marketing initiative between the legacy Infonet and AUCS organisations. I put together an international project team and designed and agreed new ways of working across the two legacy organisations. We worked with partner organisations such as Comfone (Swiss mobile roaming broker) to deliver our project successfully and on time. In addition to this, I actively participated in designing a Wireless Marketing strategy for the new merged organisation, working with suppliers of Internet Applications, Content, Infrastructure and Devices to create a Mobile Internet strategy and turn it into further development projects.

Customer Project Manager, Nortel Networks, April 2000 to July 2000

When Nortel acquired a very large amount of new business from their strategic partner, Level(3), I came in as an agent of change to work between the Level(3) and Nortel organisations, scoping out and setting up the following three projects:

• Voice Over IP Trial, (Marketing Product Development) UK, France and Germany
• SDH Ring Implementation in the UK and across the Atlantic
• Building/ Cabin Monitoring System, Europe-wide

I agreed implementation plans with the delivery teams, carried out risk assessments and took the projects up to commissioning before handing them over to Technical Project Managers for integration.

Senior Business Analyst/ Consultant, BT Cellnet June 1999 to Apr 2000

My objective was to assess and manage the impact of new technology (SDH and soft-switching) on the existing organisation and processes. I worked with operational users at all levels to document existing processes and design new ones and to redesign the organisation in response to the changes. I used the ARIS tool to produce process models which I turned into HTML on the Intranet. Once I had gained acceptance for web-based process documents, I secured web-designer resource for a full Intranet process-model. While redesigning processes, I identified further requirements for new IT systems and wrote business cases for senior management to approve. My sphere of activity covered:

Provisioning	Service Restoration
Fault Management	Cross Charging
Performance Management	New Field-work Practices

Project Manager, PricewaterhouseCoopers, 17/11/98 to 30/4/99

Price-Waterhouse joined forces with Coopers & Lybrand in 1998. My role was to project manage this organisational change in areas affecting staff terms & conditions, with the objective of retaining skilled staff. My particular focus was in setting up the new, joint outsource of the company car scheme with Arriva PLC, but I also worked in the wider area of the flexible remuneration package My responsibilities included:

Change management during the transition	Peoplesoft IT interface & Payroll Interface
New Processes within both Arriva and PwC	Intranet Web-site Set-up
Managing transfer of 'old to new' outsource	Contracts and pricing

I was responsible for project definition, risk analysis, planning and communications with internal managers and external suppliers. We also set up an Intranet Web site and a call-centre to deal with staff queries. Less formally, I focussed on understanding key people, their objectives, their relationships, the organisational context and the interplay of constraints, and applying this understanding to deliver tangible results.

PERMANENT EMPLOYMENT TO 1998

Project Manager, Cable & Wireless Communications, Sept. 1997 - Sept. 1998

Mercury Communications merged with three cable companies in 1996 and in 1997 I moved from a customer-facing role to one of change management around the merger, running a number of projects covering IT, Sales, Call Centres, Order Processing and Fulfilment:

Introducing Organisational Change

Project Managing Process Improvements

Initiating IT Development Projects

I also became involved in providing consultancy to a number of product development projects run by Marketing where I helped them with the practicalities of refining their ideas to a form where they could be brought to market.

Customer Project Manager, Mercury Communications, Dec. 1994 - Sept. 1997

Setting up and running projects in close liaison with senior personnel from Mercury's customers. This included managing implementations both within Mercury and with 3rd parties such as telecoms equipment manufacturers and software companies. Of particular note:

Simmons & Simmons - sole PM responsibility for implementing a 6 country international data network (Frame Relay)

The Environment Agency - sole PM responsibility for an IVR System implemented in 'impossible' time scales

Norwich Union - part of a team implementing a major telecoms outsource

P&O Group - participating with the account team in a major bid preparation

IT Project Manager, Mercury Communications, Sept 1992 - Dec. 1994
Implementation arrangements for a large GUI client-server sales-order-processing system. My role was to understand the requirements of the key stakeholders, to identify owners of all areas within the plan, and to provide general implementation project management.

Business Analyst/ Project Leader, Mercury Comms, Dec 1990 - Sept 1992
Requirements & package evaluation including Finance, Asset, Config. Mgmt and MI Systems

Business Analyst, K&S IT Services (now ICL), March 1988 - Dec. 1990
Requirements analysis and systems implementation for bureau servicing local government

Own Building Company (Member Federation Master Builders) Oct 1982 - July. 1987

Various Jobs Oct 1980 - Oct 1982
Included logistics project management for a computer company, telephone sales, managing a cleaning company and working in Local government

Education and Training

Member of the Association for Project Management

Management Courses
Prince II	Duhig-Berry Ltd, 3 Days November 1998
Finance for Non-Financial Managers	Cable & Wireless, 3 Days November 1996
5* Project Management Programme ('Hard' & 'soft' P.M.)	Mercury Comms Ltd Jan-Dec. 1996
Imagine Programme (Leadership Skills)	Mercury Comms Ltd April-June 1994
Open Learning MBA	Kingston Business School, 1991-1992
Project Planning Training Programme	Scopec, 1991
Criteria Based Recruitment Interviewing	1991
IPM Part 1 examinations passed	Kingston Business School 1981

Technical Courses
Health and Safety for Project Managers	Mercury Comms Ltd March 1997
SAP Project Accounting	Mercury Comms Ltd, November 1996
Various Telecoms Product Awareness Courses	1990 - 1997
Fourth Dimension basic, intermediate and advanced	ACI Spring 1995
Structured Systems Analysis Course	LBMS 1 week, 1988
Physical Systems Design Course	LBMS 1 week, 1988
Business Systems Analysis Course (NCC Structured Methods)	14 weeks , 1987

Kingston Polytechnic: B.A. Joint Honours in Languages, Economics and Politics 2.1 1976-80

Thetford Boys' Grammar School 2 'S' Levels, 3 'A' Levels, 10 'O' levels 1967- 74